Telephone Etiquette Lunch Talk in India

Welcome to a unique Lunch Talk focused on mastering telephone etiquette within the diverse cultural landscape of India. In today’s interconnected world, effective communication over the phone is essential for building professional relationships and enhancing customer satisfaction. Join us for an enlightening discussion where we’ll explore the nuances of telephone etiquette, tailored specifically to address the cultural sensitivities and business practices prevalent in India. Whether you’re a customer service representative, a sales professional, or an executive, this session promises to equip you with the skills and insights needed to make a positive impression and communicate confidently over the phone.

In this interactive session, we’ll delve into various aspects of telephone etiquette, including greeting callers, handling inquiries, and resolving issues courteously and efficiently. Through real-life scenarios and practical examples, participants will learn how to navigate challenging situations with poise and professionalism. Join us as we unravel the secrets to mastering telephone etiquette and enhancing your communication skills to build stronger connections and achieve greater success in the Indian business environment.

Talk Objectives:

  1. Understand cultural nuances:
    Participants will gain insights into the cultural norms and expectations related to telephone communication in India.
  2. Master professional greetings:
    Learn how to greet callers courteously and professionally to create a positive first impression.
  3. Handle inquiries effectively:
    Develop skills to listen actively and respond appropriately to customer inquiries or requests.
  4. Resolve issues with empathy:
    Learn techniques to handle customer complaints or concerns with empathy and professionalism.
  5. Manage difficult callers:
    Gain strategies for handling challenging situations, such as irate or demanding callers, with patience and tact.
  6. Convey information clearly:
    Enhance clarity and conciseness in communication to ensure that information is conveyed accurately and effectively.
  7. Use positive language:
    Learn to use positive and courteous language to convey warmth and professionalism over the phone.
  8. Practice active listening:
    Develop active listening skills to understand caller needs and respond appropriately, fostering rapport and trust.
  9. Handle transfers and holds:
    Learn the proper procedures for transferring calls and placing callers on hold professionally and efficiently.
  10. Conclude calls gracefully:
    Master the art of concluding calls on a positive note, expressing gratitude and offering assistance for future needs.
Don’t miss this invaluable opportunity to hone your telephone etiquette skills and excel in professional communication in the Indian business landscape. Reserve your spot now for our Telephone Etiquette Lunch Talk in India and unlock the secrets to making a lasting impression and building strong relationships over the phone. Join us as we delve into practical strategies and insights tailored specifically for navigating the nuances of telephone communication in India.Secure your place today and take the first step towards becoming a confident and effective communicator. Spaces are limited, so sign up now to ensure you don’t miss out on this transformative event. Elevate your professional image and enhance your customer interactions by mastering the art of telephone etiquette.

More Information:

Duration: 60 minutes

Fees: $1299.97  USD 661.00

For more information please contact us at: contact@knolwesti.in

If you would like to register for this talk, fill out the registration form below.



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